@misc{1029,
  author = {Edgar Whitley and Lucas Introna},
  title = {How do you make a deal when you can't shake hands?},
  year = {1996},
  booktitle = {Telecom Brief},
  journal = {Telecom Brief},
  volume = {1},
  number = {2},
  pages = {32,34},
  month = {June},
  isbn = {1363-979X},
  language = {eng},
  key = {547},
}