@article {512,
	title = {Critically classifying: UK E-government website benchmarking and the recasting of the citizen as customer},
	journal = {Information Systems Journal},
	volume = {19},
	number = {2},
	year = {2009},
	pages = {149-173},
	isbn = {1350-1917},
	url = {ISJ2009.pdf},
	author = {Benjamin Mosse and Edgar A. Whitley}
}
@proceedings {458,
	title = {Assessing UK e-government websites: Classification and benchmarking},
	year = {2004},
	publisher = {Turku School of Economics and Business Administration},
	address = {Turku, Finland},
	isbn = {951-564-192-6},
	url = {ECIS2004.pdf},
	author = {Benjamin Mosse and Edgar A. Whitley},
	editor = {Leino, Timo and Saarinen, Timo and Stefan Klein}
}
