Exploring the Diversity of Service Worlds in the Service Economy [Internet]. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. 2008. pp. 1 - 10. http://dx.doi.org/10.1007/978-0-387-09768-8_1 .
Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy [Internet]. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. 2008. pp. 343 - 348. http://dx.doi.org/10.1007/978-0-387-09768-8_25 .
Virtualization and Institutions. Virtuality and Virtualization. 2007. pp. 369 - 372. .
Taking People out of the Network: A Deconstruction of “Your Next IT Strategy”. Social Inclusion: Societal and Organizational Implications for Information Systems. 2006. pp. 317 - 332. .
Crossing Disciplinary Boundaries: Reflections on Information Systems Research in Health Care and the State of Information Systems [Internet]. Information Systems Research. 2004. pp. 657 - 658. http://dx.doi.org/10.1007/1-4020-8095-6_39 .
Making Sense of Technological Frames: Promise, Progress, and Potential [Internet]. Information Systems Research. 2004. pp. 473 - 491. http://dx.doi.org/10.1007/1-4020-8095-6_26 .
The New Computing Archipelago: Intranet Islands of Practice. Organizational and Social Perspectives on IT. 2000. pp. 255-276. .